Terms and Conditions

Effective date: 28 July 2026

These Terms and Conditions govern the use of ventayan.com and consumer purchases made through the website. Please read them before placing an order.

1. About Ventayan

Ventayan is operated by:

Nusmur, S.L.
NIF B22637011
Barcelona Mercantile Registry, Section 8, Sheet B-637495, Entry 1
Carrer de la Creu Coberta, 77, Sants-Montjuïc, 08014 Barcelona, Spain
Email: scales@ventayan.com
Telephone: +34 634 74 20 49

The registered office is not a retail shop, warehouse or return centre. Approved returns must use the return instructions and prepaid label supplied by Ventayan.

2. Scope and related policies

These Terms apply when you browse the website, create an account, contact us, submit content or place a consumer order.

The following policies form part of these Terms:

•      Shipping Policy;

•      Return, Refund and Exchange Policy;

•      Order Cancellation and Changes Policy;

•      Payment Policy;

•      Order Tracking and Delivery Issues Policy;

•      Privacy Policy;

•      Cookie Policy; and

•      Legal Notice.

If there is a conflict, any mandatory consumer law takes priority. For the specific operational topic, the more specific policy applies to the extent it is consistent with these Terms and mandatory law.

3. Eligibility and consumer use

You must be at least 18 years old and have legal capacity to enter into a contract to place an order.

The website is intended for personal consumer purchases. You must provide current, complete and accurate information and must not impersonate another person or use a payment method without authority.

Products may not be purchased for unlawful resale, export in breach of law or another prohibited purpose.

4. Products and information

Ventayan sells products across categories including massagers, home and décor products, pet products and other general retail items.

We take reasonable care to present product descriptions, specifications, dimensions, compatibility, colours, photographs, availability and prices accurately. Screen settings, lighting, manufacturing tolerances and packaging updates may cause minor non-material differences.

The description and information displayed for the product at the time of order form part of the contract. Nothing in these Terms permits us to provide goods that are materially different from their description or that fail to meet applicable consumer standards.

5. Product use and safety

Read and follow all product labels, instructions, warnings, age guidance, assembly steps, charging requirements and maintenance information before use.

Massagers and wellness products are ordinary consumer products unless a product page expressly and lawfully states that the product is a regulated medical device. General website content is not medical advice and is not a substitute for diagnosis or treatment by a qualified professional. Where product instructions advise consultation because of pregnancy, a health condition, sensitivity or an implanted device, follow that advice before use.

Pet products must be used in accordance with the instructions, with appropriate sizing and supervision. Website content is not veterinary advice.

Do not use a product for a purpose, person, animal, environment or power supply for which it is not designed. These statements do not exclude responsibility for an unsafe, faulty or misdescribed product and do not restrict statutory rights.

6. Availability and delivery restrictions

Products are subject to availability. Placing an item in a cart does not reserve stock.

We currently deliver only to eligible addresses in mainland England, mainland Scotland and mainland Wales. We do not serve Northern Ireland or island and offshore destinations described in the Shipping Policy.

We may restrict quantities, decline an order or cancel an order where reasonably necessary for availability, delivery, legal, safety, fraud-prevention or payment reasons.

7. Placing an order

The checkout gives you an opportunity to review and correct the products, quantities, delivery information and total price before submitting the order.

By placing the order, you make an offer to buy the selected products under these Terms. We will send an email acknowledging receipt. An acknowledgement does not itself confirm acceptance.

The contract is formed when we send a dispatch confirmation, unless we expressly confirm acceptance at another time. If products are dispatched separately, a separate contract may be formed for each dispatched product.

We may contact you if information is missing or verification is required. If we cannot accept the order, we will notify you and refund any amount collected for the affected product.

8. Price, VAT and corrections

Prices are displayed in GBP and include applicable UK VAT where required. Standard shipping is free.

Ventayan covers applicable import duties and customs charges for eligible deliveries. Customers should not be charged an additional import duty or customs-handling fee upon delivery.

We try to ensure that pricing and product information are accurate. If an obvious error is identified before dispatch, we may contact you to confirm the correct information or cancel the affected product and provide a full refund. We will not change an agreed price after contract formation except where required by law or expressly agreed with you.

9. Payment

Available payment methods may include Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay and Google Pay, as displayed at checkout.

Payment may be authorised or collected when the order is submitted. Payment providers may apply authentication, eligibility, fraud-prevention and security checks under their own terms.

See the Payment Policy for further details. Do not send complete payment-card credentials to Ventayan by email, telephone, SMS, contact form or social media.

10. Shipping and delivery

Orders are dispatched from fulfilment partners in China.

The normal estimate is:

•      1–2 business days for processing;

•      approximately 4–5 business days in transit; and

•      approximately 5–7 business days in total from the order date.

Delivery times are estimates and may be affected by events outside reasonable control. Unless a different period is agreed, delivery will take place without undue delay and no later than 30 days after the contract is made.

Detailed delivery terms are in the Shipping Policy.

11. Title and risk

Risk remains with Ventayan until the goods are delivered into the physical possession of you or a person identified by you to receive them, except where you independently arrange a carrier that we did not offer.

Ownership of the goods passes when we receive full payment and the goods are delivered, unless applicable law requires otherwise.

12. Address accuracy

You must check the delivery address before submitting the order. Contact us immediately if a correction is needed.

We can normally consider an address change only if requested within 12 hours and before fulfilment begins. We cannot guarantee that an order can be changed or redirected after submission.

13. Operational cancellation before fulfilment

To ask us to stop or change an unfulfilled order, email scales@ventayan.com within 12 hours after placing it.

This is an operational request window, not a limit on statutory cancellation rights. If fulfilment has begun, we may be unable to intercept the parcel, but you may use the applicable cancellation and return rights after delivery.

See the Order Cancellation and Changes Policy.

14. Online cancellation and 30-day returns

Ventayan offers a 30-day return period beginning after delivery. Eligible returns are free when the customer first obtains and uses the prepaid return label supplied by Ventayan.

UK consumers will also normally have a legal right to notify us of cancellation within 14 days after delivery without giving a reason and then return the goods within the applicable legal period. The 30-day promise is intended to be more generous and does not replace statutory rights.

Change-of-mind products must satisfy the condition standards described in the Return, Refund and Exchange Policy. Reasonable inspection rights and any legally permitted deduction for excessive handling remain governed by applicable law.

15. Exchanges and refunds

Eligible exchanges are available subject to stock. If a direct exchange cannot be completed, we may offer an alternative or issue a refund so that a new order can be placed.

After return conditions are met and a refund is approved, Ventayan initiates the refund to the original payment method within 24 hours. A payment provider may take up to 10 business days to post the credit.

16. Faulty or non-conforming goods

Goods must be of satisfactory quality, fit for purpose and as described.

If a product is faulty, unsafe, damaged on arrival, incomplete, incorrect or otherwise non-conforming, contact us. Depending on the circumstances and timing, applicable rights may include rejection, refund, repair, replacement or price reduction.

Ventayan does not provide a separate commercial warranty unless a product page expressly states otherwise. This does not affect statutory remedies, including rights that can continue beyond the 30-day voluntary return period.

17. Promotions

Promotions, discounts, bundles and codes are subject to the conditions displayed with the offer. We may end or amend an offer prospectively, but this will not change a contract already formed.

Unless stated otherwise, codes cannot be combined, redeemed for cash, transferred, or applied retrospectively to a completed order. A return may reduce or remove a conditional discount where this is explained by the promotion and permitted by law.

18. Accounts

If account functionality is available, you are responsible for keeping login details confidential and for activity carried out through the account with your authority.

Tell us promptly if you suspect unauthorised access. We may suspend an account where reasonably necessary to protect you, the website or other users.

19. Acceptable website use

You must not:

•      use the website unlawfully or fraudulently;

•      interfere with security, performance or availability;

•      introduce malware or harmful code;

•      scrape, harvest or extract data except where law expressly permits;

•      attempt unauthorised access to an account, system or network;

•      use automated tools in a way that imposes an unreasonable load;

•      submit false, defamatory, infringing, abusive or deceptive content; or

•      misuse promotions, payments, returns, reviews or customer-service processes.

We may restrict access or take proportionate action where reasonably necessary to prevent abuse, protect users or comply with law.

20. Intellectual property

Unless otherwise stated, the website and its text, graphics, branding, layout, photographs, video, software and other content are owned by or licensed to Nusmur, S.L. and are protected by intellectual-property laws.

You may view and use the website for personal shopping. You may not reproduce, sell, republish, distribute, modify or commercially exploit protected material without prior permission, except where law permits.

Third-party names, logos and marks belong to their respective owners.

21. Reviews and submitted content

If you submit a review, photograph, comment or other content, you confirm that:

•      it is based on a genuine experience where represented as such;

•      it is accurate to the best of your knowledge;

•      you have the right to submit it;

•      it does not infringe another person’s rights; and

•      it is not unlawful, abusive, discriminatory, defamatory, misleading or malicious.

You grant Nusmur, S.L. a non-exclusive, worldwide, royalty-free licence to host, reproduce and display the submitted content for operating and promoting Ventayan, subject to applicable privacy and consumer law.

We may moderate or remove content for a legitimate reason, but we do not promise to monitor every submission.

22. Third-party services and links

The website may link to or integrate services operated by third parties, including payment, delivery, analytics, advertising and social-media providers.

Third-party services are governed by their own terms and privacy information. We are responsible for our own obligations but are not responsible for the independent content or operation of an unrelated third-party website.

23. Privacy and cookies

Our Privacy Policy explains how Nusmur, S.L. handles personal data. Our Cookie Policy explains the use of cookies, pixels, tags and similar technologies.

Non-essential analytics and advertising technologies should operate according to the choices recorded through the cookie-consent tool.

24. Our responsibility

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

•      death or personal injury caused by negligence;

•      fraud or fraudulent misrepresentation;

•      breach of mandatory consumer rights; or

•      defective products where liability cannot lawfully be excluded.

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for a loss that was not foreseeable when the contract was made or for a business loss arising from a consumer purchase, except where law provides otherwise.

We do not exclude responsibility merely because a carrier, fulfilment partner or service provider performs part of the contract on our behalf.

25. Events outside reasonable control

We are not responsible for delay caused solely by an event outside our reasonable control, but we will take reasonable steps to minimise the effect and keep affected customers informed where appropriate.

This section does not remove statutory rights concerning delivery, cancellation, refund or remedies where performance is delayed or becomes impossible.

26. Complaints

Please contact scales@ventayan.com first so that we can try to resolve a complaint. Include the order number, a clear description of the issue and the outcome requested.

Nothing in this process prevents you from seeking advice from a consumer-protection body or using any court or dispute process available by law.

27. Changes to these Terms

We may update these Terms for legal, regulatory, security, operational or business reasons. The version displayed when an order is placed will normally govern that order, except where a change is required by law or is more favourable to you.

The effective date appears at the top of the page.

28. Severability and waiver

If a provision is found unlawful or unenforceable, it will be adjusted or removed only to the minimum extent necessary, and the remaining provisions will continue to apply.

If we do not immediately enforce a right, that does not permanently waive it.

29. Governing law and courts

These Terms and contracts made through the website are governed by the laws of Spain.

If you are a consumer resident in England, Scotland or Wales, you also benefit from mandatory protections of the law that applies in the part of the United Kingdom where you live. Nothing in these Terms deprives you of those protections.

You may bring proceedings in the courts available to you under applicable consumer law. Any jurisdiction provision must be interpreted consistently with mandatory consumer rights.

30. Contact

Nusmur, S.L., trading as Ventayan
Carrer de la Creu Coberta, 77, Sants-Montjuïc, 08014 Barcelona, Spain
Email: scales@ventayan.com
Telephone: +34 634 74 20 49

The registered office is not a return address.