Shipping Policy

Effective date: 28 July 2026

This Shipping Policy explains where Ventayan delivers, where orders are dispatched from, delivery charges, estimated delivery times, tracking, customs charges and what to do if a shipment is delayed.

Delivery area

Ventayan currently ships only to eligible addresses in mainland England, mainland Scotland and mainland Wales.

We do not currently ship to:

•      Northern Ireland;

•      the Channel Islands;

•      the Isle of Man;

•      Scottish islands; or

•      other offshore island destinations.

The checkout will indicate whether an address is eligible for delivery. We reserve the right to cancel and fully refund an order if the delivery address is outside our service area or cannot be served by our shipping partners.

Dispatch location

Orders are fulfilled and dispatched from our fulfilment partners in China. The merchant of record and the seller responsible for your order remains Nusmur, S.L., trading as Ventayan.

Because orders travel internationally, tracking may show several carriers or logistics facilities before the parcel reaches the final UK delivery carrier.

Shipping charge

Standard shipping is free on every order. There is no minimum order value and no standard delivery charge.

Processing and delivery estimates

Orders normally follow this schedule:

•      Order processing: 1–2 business days after the order is successfully placed and payment is authorised.

•      Transit after dispatch: approximately 4–5 business days.

•      Estimated total delivery time: approximately 5–7 business days from the order date.

Business days are Monday to Friday and exclude public holidays observed in the relevant processing, transit or delivery location.

Delivery dates are estimates rather than guaranteed appointment times. Carrier disruption, severe weather, customs inspections, peak shopping periods, public holidays, security checks, events outside our reasonable control or an incomplete address may cause delay.

If a product page or checkout gives a different delivery estimate for a particular item, the estimate presented for that item at checkout will apply.

Unless a different delivery period has been expressly agreed with you, we will deliver without undue delay and no later than 30 days after the contract is made. Your statutory remedies for late delivery are not affected by this policy.

VAT, customs duties and import charges

All prices shown to UK customers include applicable UK VAT where required.

Ventayan covers applicable import duties and customs charges for delivery to an eligible UK address. You should not be required to pay an additional import tax, customs duty or courier customs-handling charge when the parcel is delivered.

If a carrier unexpectedly asks you to pay an import or customs charge, do not pay it without first contacting scales@ventayan.com. Send us your order number and a copy or photograph of the request so that we can investigate.

Order confirmation and tracking

After you place an order, we will send an order confirmation to the email address provided at checkout. When the order is dispatched, we will send tracking information when available.

Tracking information may take a short time to begin showing movement after the dispatch notification. This does not necessarily mean the parcel has not been handed to the shipping network.

If an order contains several products, the products may be sent in separate parcels. You will not be charged extra shipping, and each parcel may have a different tracking number or delivery date.

Address accuracy and changes

You are responsible for checking that the recipient name, postcode, street address, flat or unit number, telephone number and email address are complete and accurate before submitting the order.

If you need to correct an address, contact scales@ventayan.com immediately. We can normally consider a change only if:

•      the request is received within 12 hours after the order was placed; and

•      the order has not entered fulfilment.

We cannot guarantee that an address can be changed after an order is placed. Once an order has entered fulfilment or has been dispatched, we may be unable to redirect it.

Failed delivery and returned parcels

Please follow any delivery instructions or collection notice issued by the carrier. If a parcel is returned to the sender because the address was incomplete, the recipient could not be reached, delivery was refused or the parcel was not collected, contact us. We will review the circumstances and explain the available redelivery, replacement or refund options.

Nothing in this section limits your statutory rights or transfers to you a risk that legally remains with Ventayan before delivery.

Risk of loss

Ventayan remains responsible for the goods until they are delivered into the physical possession of you or a person identified by you to receive them, except where you independently arrange a carrier that we did not offer.

Delayed, missing or damaged parcels

If a parcel is late, marked as delivered but cannot be found, arrives visibly damaged or contains a damaged or incorrect product, follow the Order Tracking and Delivery Issues Policy and contact scales@ventayan.com as soon as reasonably possible.

Contact

Questions about shipping may be sent to:

Email: scales@ventayan.com

Telephone: +34 634 74 20 49