Payment Policy

Effective date: 28 July 2026

This Payment Policy explains the currency, accepted payment methods, payment authorisation, security checks, taxes, refunds and payment-provider responsibilities for orders placed through ventayan.com.

Currency

All product prices, order totals and refunds for the UK storefront are displayed and processed in pounds sterling (GBP) unless the checkout clearly states otherwise.

Your card issuer or payment provider may apply its own currency-conversion or cross-border account fees if your payment account is denominated in another currency. Ventayan does not control those fees.

Accepted payment methods

Subject to availability at checkout, Ventayan accepts:

•    Visa;

•      Mastercard;

•      American Express;

•      Maestro;

•      UnionPay;

•      Apple Pay; and

     •     Google Pay
     •     Shop Pay

Only payment methods displayed at checkout are available for a particular device, order or customer. Payment-provider eligibility, authentication and geographic restrictions may apply.

Payment authorisation and order acceptance

When an order is placed, the payment method may be authorised or charged. An order confirmation acknowledges that we received the order; it does not necessarily mean that we have accepted it.

The sales contract is accepted when we send a dispatch confirmation, unless we expressly tell you otherwise. If we cannot accept the order after payment has been authorised or collected, we will cancel the relevant amount and initiate a full refund.

Verification and fraud prevention

We and our payment providers may use authentication, address verification, security screening, fraud-prevention tools or a request for additional information before accepting an order.

We may refuse or cancel a transaction where payment is declined, details cannot be verified or there are reasonable grounds to suspect unauthorised or fraudulent activity. These checks are intended to protect customers and Ventayan.

Payment security

Payments are processed through Shopify and the payment provider selected at checkout. Ventayan does not directly receive or store your complete card number or card security code.

Do not send complete card details by email, telephone, contact form, SMS or social media. Ventayan will never ask you to provide a full card number or security code through those channels.

Prices, VAT and import charges

The price payable is the total displayed at checkout before you submit the order

Prices shown to UK customers include applicable UK VAT where required. Standard shipping is free. Ventayan covers applicable import duties and customs charges for eligible deliveries, so the customer should not be asked to pay an additional import charge upon delivery.

Declined, pending or duplicated transactions

If a payment is declined, contact the payment provider or choose another payment method. We may not receive the reason for a decline.

A pending authorisation is not always a completed charge. If an unsuccessful or cancelled checkout shows a pending amount, the issuer will normally release it according to its own timetable.

If you believe you were charged twice, contact scales@ventayan.com with the order number and evidence showing the transaction dates and amounts. Do not send unredacted card details.

Refunds

Approved refunds are initiated to the original payment method within 24 hours after the applicable refund conditions are met. Payment providers may take up to 10 business days to post the refund or update a payment schedule.

See the Return, Refund and Exchange Policy and the Order Cancellation and Changes Policy for eligibility.

Promotions and discount codes

A promotion or discount code is subject to its displayed conditions, validity dates and product eligibility. Unless expressly stated otherwise, codes cannot be combined, exchanged for cash or applied retrospectively to a completed order.

Contact

For payment questions, contact:

Email: scales@ventayan.com

Telephone: +34 634 74 20 49